Help and Support

How do I contact ESB?

Our 24/7 Customer Care Team is available by phone on 0345 609 0372 or by email at support@esb-evsolutions.co.uk

How do I report a safety concern?

If you notice damage or vandalism at a Rapid Charging Point please call our 24/7 Customer Care Team on 0345 609 0372.
If it is an emergency situation, please contact emergency services immediately on 999.

What should I do if I cannot disconnect my cable?

If you have followed the instructions on the Rapid Charging Point and you are still unable to detach the cable, please consult your vehicle’s user manual. Some vehicles have a built-in locking mechanism, which may require you to unlock the cable from the vehicle as well. Failing this, please contact our 24/7 Customer Care Team on 0345 609 0372.